Unintended Acceleration
February 24, 2010, 2:11 pm
Filed under: Business Models | Tags: auto industry, customer value, public relations
Filed under: Business Models | Tags: auto industry, customer value, public relations

More than ever before brands are built on trust, not image. Trust is an emotional state, founded not just on the products but on the integrity of companies that produce them, and the CEOs who lead them. In a consumer-driven marketplace, where public trust has been rocked by numerous incidents of corporate greed and situational ethics in a brutal economic recession, even seemingly invincible brands have become volatile.
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