Too Fat to Fly?
A recent episode with Kevin Smith and Southwest Airlines provides another glaring example illustrating that in today’s business landscape the customer rules, whether right or wrong. I’m not saying Smith is wrong, but I don’t think he was totally right either. There was a fair amount of media exploitation going on.
What he did was launch a Twitter tirade after being asked to leave a flight from Oakland to Burbank last Saturday, because his over-sized body was supposedly too large to fit in the seat and he was infringing on the space of the person next to him, as well as creating a safety threat — at least that’s how it was rationalized by the pilot and crew.
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